1. Introduction

At Edgvio, we are committed to protecting your privacy and giving you full control over your personal data. This Data Deletion Policy explains how you can request the deletion of your data and how we handle such requests.

2. Data We Collect

Edgvio may collect and store the following information:

• Personal details (name, email address, phone number)
• Account and login information
• Project data, files, and client submissions
• Billing and transaction records
• Communication records (support messages, notifications)
• Usage and system activity data

3. Your Right to Request Deletion

You have the right to request the deletion of your personal data at any time.

You can request deletion by:

• Sending an email to: support@edgvio.com (update if needed)
• Using the “Delete Account” option within your dashboard (if available)

4. Data Deletion Process

Once we receive your request:

• We will verify your identity to protect your account
• Your data will be scheduled for deletion
• All personal data will be permanently deleted within 7–30 days
• You will receive confirmation once the process is completed

5. What Happens After Deletion

After your data is deleted:

• Your account will be permanently removed
• You will lose access to all projects, files, and services
• Deleted data cannot be recovered
• Some data may remain in secure backups for a limited period before automatic deletion

6. Data Retention Exceptions

We may retain certain information where necessary to:

• Comply with legal obligations
• Prevent fraud or abuse
• Maintain financial and transaction records
• Resolve disputes or enforce agreements

7. Third-Party Services

Edgvio may use third-party services for payments, communication, and infrastructure. These may include platforms such as:

• Meta (for WhatsApp communication)
• Payment providers (e.g., Paystack or Stripe)

If your data is stored by these providers, you may need to contact them directly for deletion requests according to their policies.

8. Security

We implement appropriate security measures to ensure your data is protected during storage and deletion processes.

9. Updates to This Policy

Edgvio may update this Data Deletion Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

For any data deletion requests or questions:

• Email: info@edgvio.com
• Company: Edgvio