Privacy Policy

This policy is effective as of 27 April  2022.

At Edgvio, we value your privacy and are committed to protecting any data we may collect from you across our website (edgvio.com) and other sites we own and operate. This privacy policy outlines how we collect, use, and safeguard your information throughout your engagement.

1. What we collect/request

When you visit our sites, we automatically collect analytics and log data from your web browser. This data includes your IP address, browser type and version, time and date, the pages you view, and other details about your visit.

We may request basic information such as your name and email address when you contact us. This information is considered personally identifying and is solely used to facilitate communication.

When you engage with us, we may request information about your business, operations, customers, and audience. This information helps us better understand your needs and provide tailored solutions. We treat confidential information with the utmost care and use it exclusively to deliver the best possible outcomes for our collaboration.

2. Our legal bases for processing

We process information lawfully, fairly, and transparently. We collect and use your information based on the following legal bases:

• Performance of a contract: We may collect and use your information when necessary to fulfil our contractual obligations to you.
• Consent: We may process your data if you consent for a specific purpose, such as subscribing to our newsletter. You have the right to withdraw your consent at any time.
• Legitimate interests: We may process your data to pursue our legitimate interests, such as improving our services and protecting our rights.
• Legal obligations: We may process your data to comply with applicable laws and regulations.

We retain information for record-keeping purposes and to facilitate future interactions. We may retain your personal information to fulfil legal obligations or protect vital interests if necessary.

3. How we collect and use information

We collect, hold, use, and disclose information for the following purposes:

• Providing creative services and client support
• Responding to sales and project inquiries
• Processing payments
• Enabling access to our website and associated platforms
• Internal record keeping and administrative purposes
• Conducting analytics, market research, and business development
• Compliance with legal obligations and dispute resolution

We do not publicly disclose specific data but may share aggregated and anonymized information in business performance reports.

If you are a current or former client or partner, we may use your details to contact you via our newsletter, keeping you informed about Edgvio updates. You can opt out of this correspondence at any time.

4. Disclosure of personal information to third parties

Edgvio relies on third-party providers to facilitate the functionality of our website, including DNS management, web hosting, payment processing, and analytics. We ensure that these providers align with our privacy practices.

We may disclose your personal information in response to government or law enforcement requests, as required by law, or to establish, exercise, or defend our legal rights.

We do not sell or rent your personal information to marketers or third parties.

5. International transfers of personal information

The data we retain may be stored and processed in various locations, including Ghana, the United States and the UK, where we and our third-party providers operate. By providing us with your personal information, you consent to the disclosure to these overseas parties.

6. Your rights as our user

• Choice and consent: By providing your information, you consent to its collection, use, and disclosure per this privacy policy.
• Information from third parties: If we receive information about you from a third party, we protect it as this policy outlines.
• Restrict: You can request to restrict the collection or use of your personal information.
• Access and data portability: You can request details or a copy of the personal information we hold about you and transfer it to another third party.
• Correction: If you believe the information we hold about you is inaccurate or incomplete, you can request updates.
• Notification of data breaches: We will comply with applicable laws regarding data breaches.
• Complaints: Please contact us if you have concerns or wish to complain about our data handling practices.
• Unsubscribe: To unsubscribe from our email database, use the “unsubscribe” link provided in our emails or contact us directly.

7. Cookies

Our website uses cookies to enhance functionality and understand how you use our site. You can instruct your browser to refuse cookies from edgvio.com if you do not wish to accept them.

8. Business transfers

Data, including personal information, may be transferred to acquiring parties in the event of an acquisition, bankruptcy, or going out of business. Such transfers will adhere to this privacy policy.

9. About this policy

This privacy policy applies solely to our data collection and handling practices. While we strive to work with partners and third-party providers that align with our privacy practices, we cannot accept responsibility or liability for their privacy policies.

Our website may contain links to external sites not operated by us. We have no control over their content and policies and cannot accept responsibility or liability for their privacy practices.

We may update this

policy at our discretion to reflect current practices. Significant changes will be communicated through our website. Your continued use of our site indicates acceptance of our data handling practices.

If you have concerns or questions regarding our data handling practices, please contact us through our website’s contact page.